I placed a big order, the beard oil was not the scent I ordered. I lost a lot of money because of this. I talked to the sales person but she wasn’t helping and keeps telling me that I’m wrong.
Antwort des Lieferanten:
As for the problem of different smells, we have re-checked the production process of the entire order, and the materials and proportions are the same.
The buyer's sample in June was our regular beard oil, and the bulk order was replaced with beard growth oil. Since the formulations of the two oils are not the same, it is normal for the same fragrance to differ in different formulations.
Even with the same recipe, different batches, different temperatures, smell differences are normal.
25 Feb 2024